You can return any item within 30 days of purchase for a refund, replacement, or exchange. Before sending anything back, contact us for a Return Authorization number (RMA #). All returns require an RMA # to be processed.
How to start a return:
Email sales@audiosavings.com with your order # (or the email used on the order), the item code/model #, the condition of the item, and your reason for returning. Let us know whether you’d like a replacement, exchange, or refund. We’ll send you an RMA# to write on the package for quick processing. You can also call us at 888-445-1555 to coordinate your return authorization.
Warranty repair/exchange period:
Check the product page for your item. Most products carry a 1-year warranty.
Defective items (within 30 days of delivery):
If your item is defective, you have three options:
- We’ll send a prepaid shipping label and replace the item.
- We’ll send a prepaid shipping label and exchange it for another item of your choice. If the new item costs more or less, we’ll work out the difference with you.
- We’ll refund 100% of your purchase. For refunds, you’re responsible for shipping the item back to us.
Non-defective items (within 30 days of delivery):
If you simply want to return an item, you have two options:
- Exchange it for another item of your choice, and we’ll settle any price difference. You’re responsible for return shipping. If the item you return is used, a 10% restocking fee is deducted from your credit.
- Receive a refund for the item, less a 10% restocking fee. You’re responsible for return shipping.
Processing time:
Refunds and replacements process within 3-5 business days of when we receive your item. Refunds are returned to your original form of payment.
Please note:
- Physical damage unrelated to shipping isn’t covered under warranty, including blown speakers with burned voice coils.
- Registered software cannot be returned.
- If your item arrives damaged in transit, you must notify us within 48 hours so we can help with a replacement or claim.
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