At Audiosavings, we strongly believe in customer satisfaction and therefore offer a friendly return policy.
Prior to returning merchandise, contact us and we will give you a return authorization #.
You may return any item for a refund within 90 DAYS of purchase.
Warranty Repair/Exchange Period: Check the product page of your item. Usually 1 Year on most products.
Defective items:
If your item is defective within the first 90 days of when it was delivered to you; you have the following options:
- We will send you a pre-paid shipping label to replace the item for a replacement.
- We will send you a pre-paid shipping label to exchange the item for another item of your choice. If the item you chose is more or less money we will work out the price difference with you.
- We will refund you 100% of your money back. For refunds it is the customer's responsibility to ship the item back to us.
Non-defective items:
If you want to return your item within the first 90 days of when it was delivered to you; you have the following options:
- You may exchange the item for another item of your choice. If the item you choose is more or less money we will work out the price difference with you. The customer is responsible to ship the item back to us. Please note if the item you return is used there will be a 10% restocking fee deducted from your credit.
- You may receive a refund for the item less a 10% restocking fee. Customer is responsible to ship the item back to us.
Replacement/Processing Time:
Your replacement or refund will process within 3-5 business days of when we receive the item.
Please note items with physical damage un-related to shipping are not covered under warranty. This includes blown speakers with burned voice coils. Registered software cannot be returned.
You MUST notify us within 48 hours if you receive an item that was damaged during shipping.
Process for returning items Please email us with your order # or your email address, and the Item code / model #, Condition of the item, and the reason for your return. Please also indicate whether you would like a replacement, an exchange, or a refund. We will supply you with a reference number (RMA #) to put on the package which will ensure quick processing of your return. All returns require a RMA# to be returned to our facility. You can also call us at 888-445-1555 and coordinate your return authorization # via telephone.
Order Cancellations:
Once orders are placed, they get sent to our warehouse for picking and packing right away. If you need to cancel an order, E-mail us or call us right away and we will do our best. If an order is not able to be cancelled in time, just contact us and request to return the item.
