Last updated: September 15, 2026

These terms apply to all orders placed on audiosavings.com. By placing an order, you agree to them. We may update these terms at any time; the version posted at the time of your order applies to that order.

Payment Options

We accept:

  • Credit and debit cards (Visa, Mastercard, Discover, American Express)
  • PayPal
  • Apple Pay
  • Affirm (pay over time)
  • Shop Pay
  • Google Pay
  • Venmo

You are charged when you complete checkout and your order is placed. The charge typically posts to your statement within one to two days. If you pay with Affirm, your first installment is charged at checkout and the remainder follows your Affirm payment plan.

All prices are in US dollars.

Pricing and Order Acceptance

We work hard to keep pricing, availability, and product information accurate, but errors happen. We reserve the right to correct errors and to cancel or refuse any order, including orders where the price or description was listed incorrectly, orders that exceed reasonable quantity limits, orders we suspect are for resale, and orders that fail payment or fraud verification. If we cancel your order, you will not be charged, or you will receive a full refund.

An order confirmation email is an acknowledgement that we received your order, not acceptance of it. Your order is accepted when it ships.

Promotional codes, coupons, and sale prices cannot be combined unless we say so, apply only while the promotion is live, cannot be applied retroactively to completed orders, and may exclude certain brands or items.

Shipping

Processing time

Orders paid by 1:00 PM ET on a business day ship the same day. 99.5% of orders ship within one business day. If there is any issue with your order, we will contact you within two business days. Business days are Monday through Friday, excluding holidays.

Cost and carriers

We offer free ground shipping to the 48 contiguous US states. Free shipping is ground service only; expedited service is available at checkout for an additional fee.

Items under 2 lb typically ship via USPS. Items over 2 lb typically ship via UPS. We choose the carrier and service level for free ground shipments.

Delivery estimates

Transit times are estimates provided by the carrier, not guarantees. Once a package is in the carrier's possession, delivery timing is outside our control. Carrier delays, weather, and incorrect or incomplete addresses can extend delivery.

Where we ship

  • 48 contiguous US states: free ground shipping.
  • Alaska and Hawaii: we ship there, but free shipping does not apply. Shipping is paid by the customer and is calculated at checkout.
  • PO Boxes: we do not ship to PO Boxes. Please provide a street address at checkout.
  • International: we do not ship outside the United States at this time.

Damaged or missing shipments

Inspect your shipment when it arrives. If your item arrives damaged in transit, notify us within 48 hours of delivery so we can file a carrier claim and arrange a replacement. Claims reported after 48 hours may not be eligible. Keep all original packaging until the claim is resolved.

If tracking shows delivered but you do not have the package, contact us within 7 days so we can investigate with the carrier.

Sales Tax

Sales tax is calculated at checkout based on your shipping address and applicable state and local tax law. Because rates vary by state, county, and municipality, the exact amount is shown at checkout before you pay.

Tax-exempt and resale purchases: if you hold a valid resale or exemption certificate, email a copy to sales@audiosavings.com before placing your order. We cannot refund tax on an order that has already been placed.

Returns and Refunds

You may return most items within 30 days of delivery for a refund, replacement, or exchange.

All returns require a Return Authorization (RMA) number before you ship anything back. Packages sent without an RMA number may be delayed or refused.

How to start a return

Email sales@audiosavings.com or call 888-445-1555 with:

  1. Your order number, or the email address used on the order
  2. The item code or model number
  3. The condition of the item
  4. Your reason for returning
  5. Whether you want a refund, replacement, or exchange

We will issue an RMA number to write on the outside of the package.

Defective items, within 30 days of delivery

You choose one of three remedies:

  • We send a prepaid shipping label and replace the item.
  • We send a prepaid shipping label and exchange it for another item of your choice. If the replacement costs more or less, we settle the difference with you.
  • We refund 100% of your purchase price. For refunds, you are responsible for shipping the item back to us.

Non-defective items, within 30 days of delivery

If you simply changed your mind:

  • Exchange: we settle any price difference. You pay return shipping. If the item you send back is used, a 10% restocking fee is deducted from your credit.
  • Refund: issued less a 10% restocking fee. You pay return shipping.

Items we cannot accept

  • Registered or activated software
  • Items missing original packaging, accessories, or manuals
  • Items with physical damage unrelated to shipping, including blown speakers with burned voice coils

Refund processing

Refunds and replacements are processed within 3 to 5 business days of when we receive your returned item at our warehouse. Refunds are issued to the original form of payment. Your bank or card issuer may take an additional few business days to post the credit. Original shipping charges paid on expedited orders are not refundable.

Order Cancellations

Orders are sent to our warehouse for picking and packing immediately after checkout, so the cancellation window is short. If you need to cancel, call 888-445-1555 or email sales@audiosavings.com right away and we will do everything we can. Cancellation is not guaranteed. If your order has already shipped, contact us and we will set up a return instead under the return policy above.

Customer Service

Phone: 888-445-1555

  • Monday through Thursday, 9:00 AM to 10:00 PM ET
  • Friday, 9:00 AM to 3:00 PM ET

Email: sales@audiosavings.com

Order Tracking

After checkout you receive an order confirmation with your order number and a link to your Order Status page, which shows fulfillment status, live carrier tracking where supported, and your order timeline. You can also log in to your account and select the order under Orders.

If you are not logged in, we may ask you to verify the email or phone number used at checkout along with your order number before we share order details. Can't find your confirmation? Contact us with the name, email or phone used at checkout, and the approximate order date.